When a team member consistently misses deadlines, what is a constructive first step?

• A. Publicly shame them in front of the team.
• B. Talk privately to understand obstacles, offer support, and set clear expectations.
• C. Assign them more work without discussion.
• D. Ignore and hope it improves.

Answer: (B)

A key approach here is addressing performance issues with empathy and structure by talking privately to understand what's blocking progress and to set clear expectations. When a team member consistently misses deadlines, a one-on-one conversation creates a safe space to uncover root causes—whether the workload is too heavy, requirements are unclear, there are skill gaps, or personal obstacles are getting in the way. This private discussion signals respect and collaboration, not blame, and it helps tailor a real plan that can get back on track.

In the conversation, you’d start by expressing concern about the missed deadlines and then ask open questions to listen and learn what’s making it hard to meet commitments. Clarify the expectations and the impact of the delays, and explore what support or resources would help—whether that’s adjusting the workload, providing training, clarifying requirements, or offering more time guidance. Agree on a concrete plan with realistic milestones, and set up a follow-up to review progress. This approach not only addresses the immediate issue but also strengthens trust and accountability within the team.

Publicly shaming the person undermines trust and motivation and can damage team cohesion. Assigning more work without discussion compounds the problem and can burn someone out. Ignoring the issue signals that delays are tolerated, which increases the likelihood of repeated misses.